Microsoft Dynamics 365 Fundamentals MB-910 Exam Questions

 MB-910 Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) exam is now available now, it is a new Microsoft Dynamics 365 Fundamentals exam replacement of MB-901 exam which will be retired on June 30, 2021.You can choose Microsoft Dynamics 365 Fundamentals MB-910 Exam Questions at PassQuestion as the preparation. MB-910 Exam Questions are the latest and the most valid study materials online, which help you clear Microsoft MB-910 exam in the first attempt. The customers who have used PassQuestion Microsoft Dynamics 365 Fundamentals MB-910 Exam Questions have proved that there is a 100% passing guarantee on Microsoft MB-910 Exam Questions.

Exam MB-910: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) (beta)

This exam covers the features and capabilities of Microsoft Dynamics 365 customer engagement apps.Candidates for this exam should have general knowledge of or relevant working experience in an Information Technology (IT) environment. They should also have a fundamental understanding of customer engagement principles and business operations.    

If you’re familiar with business operations, customer relationship management (CRM), and are IT savvy—either generally or through work experience—take advantage of this certification to highlight those skills. Validate your broad exposure to the customer engagement capabilities of Dynamics 365 to enhance your career journey.

People in different roles and at various stages in their careers can benefit from this fundamentals certification. Here are some examples:

IT professionals who want to show a general understanding of the applications they work with
Business stakeholders and others who know Dynamics 365 and who want to validate their skills and experience
Developers who want to highlight their understanding of business operations and CRM
Students, recent graduates, and people changing careers who want to leverage Dynamics 365 customer engagement capabilities to move to the next level    

Microsoft MB-910 Exam Topics Domain

This exam measures your ability to describe the following: Dynamics 365 Marketing; Dynamics 365 Sales; Dynamics 365 Customer Service; Dynamics 365 Field Service; Project Operations; and shared features.
Describe Dynamics 365 Marketing (10-15%)
Describe Dynamics 365 Sales (15-20%)
Describe Dynamics 365 Customer Service (15-20%)
Describe Dynamics 365 Field Service (15-20%)
Describe Project Operations (15-20%)
Describe shared features (15-20%)

View Online Microsoft Dynamics 365 Fundamentals MB-910 Free Questions

Which two components are included in Dynamics 365 Marketing? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A.Customer Voice survey
B.Customer Service Hub
C.Enterprise Asset Management
D.Event management
Answer : A, D

A company integrates LinkedIn Campaign Manager with Dynamics 365 Marketing.
Which two actions can the company perform using out-of-the-box features? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A.Generate leads from LinkedIn.
B.Create email templates for LinkedIn messages.
C.Schedule and publish social posts.
D.Create and publish events on LinkedIn.
Answer : A, C

A company organizes and runs conferences and other events. The company is considering using Dynamics 365 Marketing.
The company wants to ensure that they can implement key marketing features without requiring any customizations.
Which three capabilities does Dynamics 365 Marketing support using out-of-the-box functionality? Each
correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
A.Sponsors and sponsorships
B.Regulatory compliance
C.Advertisers and print media and campaigns
D.Session and speaker tracking
E.Registration and attendance
Answer : A, D, E

A potential customer delays their decision to commit to a big multi-year contract.
You want to find other colleagues who have interacted with the potential customer to discuss strategies. Which app should you recommend?
A.Customer Service Insights
B.Market Insights
C.Power Virtual Agents
D.Sales Insights
Answer : D

A company uses Dynamics 365 Sales.
You need to create a forecast in Dynamics 365 Sales so that the sales director will be able to predict upcoming sales revenue.
Which standard record type is used to create the forecast?
A.Account
B.Lead
C.Quote
D.Opportunity
Answer : D